At GEM Neurology, we are committed to providing timely and quality care for all our patients. To ensure efficient scheduling and minimize disruptions, we have established the following No-Show and Late Arrival Policy for insurance patients:
No-Show Policy
- Definition of a No-Show:
A no-show is defined as failing to attend a scheduled appointment without notifying the clinic at least 24 hours in advance.
- Notification Options:
- Patients must notify us by phone at 865-666-4411 or by email at info@gemneurology.com at least 24 hours before their scheduled appointment.
- Allowances:
- Patients are allowed up to two no-shows without providing 24 hours' prior notification.
- After the second no-show, we will no longer schedule future appointments unless the absence was due to a credible, legitimate emergency or special circumstances, which must be communicated to our office.
Late Arrival Policy
- Definition of Late Arrival:
- For established patients, arriving 10 minutes or more past your scheduled appointment time is considered a late arrival.
- For new patients, arriving 25 minutes or more past your scheduled appointment time is considered a late arrival.
- Late Arrival Protocol:
- Patients arriving late may need to reschedule their appointment to ensure other patients are seen on time.
- Repeated late arrivals may count toward the no-show limit.
Exceptions for Emergencies
We understand that emergencies or unavoidable circumstances may occasionally prevent timely attendance. If a no-show or late arrival occurs due to a credible, legitimate emergency, please notify our office as soon as possible via phone or email. Each situation will be reviewed individually.
Additional Notes
Thank you for helping us maintain a smooth schedule and provide timely care to all our patients. If you have any questions about this policy or need to discuss a recent no-show or late arrival, please contact our office directly.
Phone: 865-666-4411
Email: info@gemneurology.com