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No-Show

At GEM Neurology, we are committed to providing timely and quality care for all our patients. To ensure efficient scheduling and minimize disruptions, we have established the following No-Show and Late Arrival Policy for insurance patients:

 

No-Show Policy

  1. Definition of a No-Show:
    A no-show is defined as failing to attend a scheduled appointment without notifying the clinic at least 24 hours in advance.
  2. Notification Options:
    • Patients must notify us by phone at 865-666-4411 or by email at info@gemneurology.com at least 24 hours before their scheduled appointment.
  3. Allowances:
    • Patients are allowed up to two no-shows without providing 24 hours' prior notification.
    • After the second no-show, we will no longer schedule future appointments unless the absence was due to a credible, legitimate emergency or special circumstances, which must be communicated to our office.

 

Late Arrival Policy

  1. Definition of Late Arrival:
    • For established patients, arriving 10 minutes or more past your scheduled appointment time is considered a late arrival.
    • For new patients, arriving 25 minutes or more past your scheduled appointment time is considered a late arrival.
  2. Late Arrival Protocol:
    • Patients arriving late may need to reschedule their appointment to ensure other patients are seen on time.
    • Repeated late arrivals may count toward the no-show limit.

 

Exceptions for Emergencies

We understand that emergencies or unavoidable circumstances may occasionally prevent timely attendance. If a no-show or late arrival occurs due to a credible, legitimate emergency, please notify our office as soon as possible via phone or email. Each situation will be reviewed individually.

 

Additional Notes

Thank you for helping us maintain a smooth schedule and provide timely care to all our patients. If you have any questions about this policy or need to discuss a recent no-show or late arrival, please contact our office directly.

Phone: 865-666-4411
Email: info@gemneurology.com